Human Resources & Development Dep't at Corporate Administrative Support Services Sector of Roads & Transport Authority (RTA) is currently staging a training program for more than 700 parking inspectors and attendants in the emirate of Dubai with the aim of polishing skills and knowledge of these inspectors and ultimately obtaining higher customer satisfaction levels.
"This training session is one of the biggest training events organized by RTA in 2009 and comes in the context of RTA strategy to continuously qualify its cadres, and improve the caliber of services delivered to customers" said the Director of Human Resources & Development Kawther Kazim.
She added: "The training program covers all employees of Parking Dep't (inspectors, attendants and administrators) and runs for 4 – 5 months. The Dep't has spanned the training over four phases covering assessment, working out necessary development plans, practical training, and follow-up.
"Through these training programs the Dep’t is seeking to boost excellence drive and meet the objectives of the RTA, particularly those related to upgrading of services and customer satisfaction. Parking inspectors and attendants will be trained on acquiring skills and practices capable of enhancing the services rendered by Parking Dep't to the public.
Kawther concluded: "Following training completion, HR&D Dep’t will measure the impact of this training at certain intervals to ensure that the participants had gained maximum benefit from the training session. RTA is undertaking this training program for Parking Dep’t, in collaboration with a pioneer company specialized in training & qualifying human resources".
